My carboniser cannot be filled at the refill station
If your carboniser cannot be filled, meaning there is no flowing/squeaking sound when pressing down the bottle at the filling station, please follow these steps:
All articles
Troubleshooting and fall damages
If I press the carboniser button, no CO2 flows
Please pay attention to the following:. If the carboniser is fully filled and no CO2 flows when pressing the button firmly, it seems that your carboniser is defective. Please contact us at [email protected] to easily receive a replacement.
The sparkling water is not strong enough
If you follow these steps, you should be able to enjoy highly carbonated water:. If your water does not reach the desired level of carbonation despite following the steps above, there may be an issue with the seal in the cap.In that case, please refe
The bottle overflows through the lid
These three tips should help:. Correct fill level: Fill the bottle only up to the point where the bottle shoulder begins to curve. If you’re experiencing issues with water spilling, fill it slightly less. Press the carboniser button with less force:
The bottle leaks between carboniser and bottle body
Please check if the sealing ring on the carboniser is properly in place. If it is missing, too small, or damaged, please contact us at [email protected].
My bottle fell on the ground - can I continue to use it?
It’s happens quickly for the bottle to fall accidentally. However, it’s very important to check the condition of the carboniser and the bottle cap after every impact. In this article, we provide guidance on assessing whether the resulting damage allo